Managing customer behaviours is a daunting task especially as a law firm when thinking of growth. At Tech ICS we have worked over the years to harness these challenges to have a more embracing culture.
When running a Legal Practice, setting with the right tools is a very tough decision, with the continued complexities of change.
Albert Einstein once said, “we cannot solve our problems with the same thinking we used when we created them”, and this is how we approach our thought process with Hybrid Legal CRM. The constant need to have a more effective platform for an ever-changing environment.
In a service-based industry, managing customer expectations is the most significant, as differing customers have ranging experiences that they expect from your firm:
- Be it an explanation of services.
- The level of continued contact over time.
- Updates on matter progression.
- Information updates during the life cycle.
- Being on top of the process with third parties as required.
The best way to handle such demands is to ensure practices are put in place to cover every expectation. Followingly to train your workforce to handle the requirements over time.
When scaling a business, the difficulty is to manage consistency with each and every client. This is where our Hybrid Legal CRM comes into effect, this is a Legal Case Management Software that allows you to create a workflow of how to manage your practice and client experiences. In essence, a tool to ensure providing delivered service at all times.
In addition, the practice of updating information throughout your team is also a sizeable task, as with managing the general duties, keeping key legal industry changes, whether it is governance, or practice updates having data available is essential. Our ‘Knowledge Base’ by Hybrid Legal CRM, Tech ICS allows information updates being provided consistently at any time.
This provides general updates covered by the Law Society. You can integrate feeds from regulated sites to enable content being available to colleagues.
Having the right information made available to your team as swiftly as possible a game changer in the legal field, as with continuous updates, clients demand the correct information always provided. It needs to be noted that a client instructs your Law Firm to act in their best interests as an expert.
Probably the most versatile Legal Case Management Software in the Legal Industry, for Lawyers around the globe, Hybrid Legal CRM by Tech ICS.
As a business practising in legal it becomes a balancing act on how best to manage practice development.
Bill McDermott (from SAP) “What you focus on expands. Focus on what you are best at, and you will be unstoppable”.
Tel: 020 7237 3388
Email: info@techics.com
Website: www.techics.com