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Borough doctors’ surgery taken out of special measures and rated ‘good’ by health watchdog

A Borough doctors’ surgery has been taken out of special measures and rated ‘good’ overall by the health watchdog.

The Falmouth Group Practice, in Falmouth Road, was previously in special measures and rated ‘requires improvement’ by the Care Quality Commission.

But it was found to be ‘good’ in all areas for being safe, effective, caring, responsive, and well-led, at its most recent inspection in April.

Inspectors also saw one area of ‘outstanding’ practice regarding the method of training and assessment of competence for pharmacists introduced by the new contract holder AT Medics.

Concerns at the previous CQC inspection related to the management of medicines, systems to manage infection control, safeguarding, safety alerts and significant events.

However, inspectors found all the concerns raised had been addressed at the latest inspection.

Staff were also found to involve and treat patients with compassion, kindness, dignity and respect, and to communicate with people in a way that they could understand, for example by using communication aids and providing easy-read materials.

Inspectors found that the surgery could continue with work to improve the uptake of bowel and breast screening, and that it should advertise translation services in the reception area.

Professor Ursula Gallagher, deputy chief inspector primary medical services, said: “Falmouth Group Practice is now providing ‘good’ care and has been taken out of special measures as a result of the significant improvements that the provider has made.

“I was particularly impressed with the practice’s engagement with carers.

“It is always encouraging to see a practice turn itself around and I would like to thank all that work there for the effort they have put in to achieving a ‘good’ overall rating.

“Patients are now getting the quality of care they have the right to expect.”

To read the inspection report in full, visit: http://www.cqc.org.uk/location/1-3253726908


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